Refund Policy

Cancellation & Refund Policy

UpTime BPO & Infotech Pvt. Ltd. believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

During Processing - Schedule of Partial Refund

You will be eligible for partial refund - depending on the stage of processing in which cancellation request is made.

1. No Refund if Customer changes his mind. Order will be on Hold.
2. No Refund if customer fails to provide e-aadhaar password protected file. Order will be on Hold.
3. Cancellation due to non-deliverable pin code; if Printing and Dispatch is not completed full refund excluding payment gateway charges will be processed.

Refund Mode & Duration

Refunds are provided back to customer via online mode (PayU). From the time refund request is received, the amount is refunded within 7 to 10 working days.

Submission of Physical Shipment to Logistic Partner

No refund shall be entertained if the cancellation request is received after Shipment is marked “Ready to Ship” or “Dispatched”.